Frequently Asked Questions
Everything you need to know about your HUMTTO gear and orders.
How do I determine the correct size for HUMTTO footwear?
We recommend measuring your foot from heel to toe and referring to our detailed size chart. Since our outdoor footwear is designed for performance, if you are between sizes or plan to wear thick hiking socks, we suggest sizing up by half a size.
What is your return policy for international orders?
We offer a 30-day return window from the date of delivery. Items must be in their original, unworn condition with all tags and packaging intact. Please note that return shipping costs for international orders are the responsibility of the customer unless the item is defective.
Are HUMTTO hiking boots fully waterproof?
Many of our models feature specialized waterproof membranes and treated synthetic uppers designed to keep your feet dry in damp conditions. Please check the specific product description for 'Waterproof' versus 'Water-Resistant' ratings before purchasing.
How long does shipping typically take?
Standard shipping usually takes 7-12 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure gateways to ensure your financial data remains protected.
How should I clean and maintain my HUMTTO outdoor gear?
To extend the life of your products, we recommend wiping away dirt with a damp cloth and mild soap. Avoid machine washing or drying near direct heat sources, as high temperatures can damage the adhesives and technical fabrics used in our footwear.